Return & Refund Policy

Return & Refund Policy:

We accept returns for exchange or refund up to 30 calendar days after delivery of the product. After 30 days and for a period of up to 1 year after the delivery date, defective items can be exchanged.

All shipping costs for returns and exchanges are the responsibility of the buyer and are not refundable.  A restocking fee may be applied to recover our shipping and handling costs.

To initiate a return or exchange, contact us at support@NewPower99.com. Please include your order number and a brief description of the reason for your return.

Billing Terms and Conditions:

Each order will be processed for payment via digital payment systems including but not limited to credit cards, debit cards, and online payment systems such as PayPal after the item has been prepared for shipping. Companies, institutions, and Government Entities can request Net Terms for volume orders by submitting their request to sales@NewPower99.com.

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